S2 Episode 04 - The 5 Why Model

Scott Sammons walks through the 5-Why model and how to use it for root-cause analysis in data breaches, process mapping, DPIAs and records management.

He explains why “human error” is often a surface label and shows how asking “why” repeatedly uncovers underlying issues (such as training gaps, under-resourcing, or technical problems) so organisations can address causes rather than blame individuals.